Privacy Policy

This policy describes how Akiba Soul, located at 7F, 3-5-1, Soto-Kanda, Chiyoda-ku, Tokyo, Tokyo 101-0021, Japan, collects, uses, and protects personal data processed through our online platform and related services. We are committed to protecting your privacy and handling your data in a transparent manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

Akiba Soul, located at the address provided above, is the data controller responsible for the processing of your personal data collected through our service.

Information We Collect

We may collect personal data when you interact with our site, register an account, place an order, subscribe to our newsletter, or contact us. The types of data collected may include:

• Contact Information: Name, shipping address, billing address, country, phone number.
• Account Information: Login credentials, purchase history, preferences.
• Payment Information: Details necessary to process transactions (though full payment card details are typically handled securely by third-party payment processors).
• Communications: Records of your interactions with us, such as customer service inquiries.
• Technical Data: IP address, browser type, operating system, browsing activity on our site, device information.
• Marketing Data: Your preferences for receiving marketing communications.

How We Use Your Information

We use your personal data for the following purposes, based on lawful grounds:

• To process and fulfill your orders: This is necessary for the performance of the contract with you.
• To provide and manage your account: Necessary for the performance of the contract with you or based on our legitimate interests in managing our customer relationships.
• To provide customer support and respond to your inquiries: Based on the performance of a contract, our legitimate interests in providing good service, or your consent.
• To send you marketing communications about our products and services (where you have consented or where permitted by law): Based on your consent or our legitimate interests in promoting our business.
• To improve our site and services: Based on our legitimate interests in understanding how our services are used and improving the user experience.
• To ensure the security of our site and prevent fraud: Based on our legitimate interests in protecting our business and complying with legal obligations.
• To comply with legal obligations: Such as tax, accounting, and regulatory requirements.

Lawful Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract: Where processing is necessary for the fulfillment of an agreement with you, such as processing your order and delivering goods.
• Legal obligation: Where processing is necessary to comply with laws applicable to us.
• Legitimate interests: Where processing is necessary for the purposes of our legitimate interests, provided these interests are not overridden by your rights and freedoms (e.g., improving our services, preventing fraud).
• Consent: Where you have given us explicit consent for specific processing activities, such as sending you marketing emails.

Sharing Your Information

We may share your personal data with third parties under the following circumstances:

• Service Providers: We share data with trusted third parties who perform services on our behalf, such as payment processing, shipping, data analysis, marketing services, and IT support. These providers are contractually bound to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose your data if required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
• With Your Consent: We may share your data with other parties if you have given your explicit consent.

We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

International Data Transfers

As Akiba Soul is located in Japan, processing your data involves transferring and storing your data in Japan. Japan is recognized by the European Commission as providing an adequate level of data protection under certain conditions. For transfers outside of Japan and to countries not deemed adequate, we implement appropriate safeguards, such as Standard Contractual Clauses, to ensure your data receives a high level of protection consistent with applicable data protection laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose of processing.

Your Data Protection Rights

Under applicable data protection laws, including the GDPR, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity.

You also have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data in a way that violates applicable laws.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to function effectively, improve your user experience, analyze site traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for children under the age of 16 (or the minimum age required by local law). We do not knowingly collect personal data from children without appropriate parental consent.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We will post any changes on this page.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, you can contact the data controller by writing to us at the following physical address:

Akiba Soul
7F, 3-5-1, Soto-Kanda,
Chiyoda-ku, Tokyo, Tokyo 101-0021
Japan